Returns Policy

Overview

Our refund and returns policy lasts 14 days. If 14 calendar days have passed since your order was delivered, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:

• Gift cards
• Online courses
• Preorder products

To complete your return, we require a receipt or proof of purchase and filled returning form.
Please do not send your purchase back without any contact before shipment.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 14 days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Sale items can be refunded. You have 14 calendar days from moment od delivered your order. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Shipping returns

To return your product, you should mail your product to: 

KENHURU Daria Lampart
Laskowa 95B
05-400 Otwock
Poland 
+48 668 149 827
kenhuru.sling@gmail.com

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at kenhuru.sling@gmail.com for questions related to refunds and returns.